About Us

Tel:0086-769-23184144

Fax:0086-769-22854144

web:www.sinowon.com

Email:sinowon@188.com

Service Commitment
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   Thank you for your attention to SINOWON. As a ISO9001:2008 qualified enterprise, we commit with business philosophy “Satisfaction, Innovation, Norm, Obligation, Worth, Open, and Nimble”, enterprise principle “Favorable Price, Premium Service, Reliable Quality”
 
1. Quality Commitment
a.Product manufacture and inspection are with quality records and inspected data.
b.We guarantee products provided qualified in consistent with national and international industry standards, ensure that all equipment are strictly in accordance with the contract tenders, ensure that all the devices out of the box 100% qualified, acceptance criteria for test for 48hours in a row without a glitch.

2. Price Commitment
a.Materials from premium brands home and broad make products highly advanced and reliable.
b.Under the same conditions of competition, we offer favorable price without any technical change and quality elimination.

3. Delivery Commitment
a.Delivery time: customized with customers;
b.Upon delivery of products, we provide the following file:
1) Operation manual 2) Warranty cards; 3) Instructions; 4) Consumable inventories.

4. After Service Commitment
We provide following warranty policy:

a.One Year Warranty Policy: within one year after acceptance in addition to damage beyond human control, we take responsibility for the free replacement and maintenance.

b.Five Year Warranty Policy: within one year after five years from the acceptance, in addition to damage beyond human control, we offer free repair, spare parts need to be replaced are charged at cost.

c.Lifetime Maintenance: If equipment is beyond warranty time, we take responsibility for  the continued use of its equipment,  and charge a reasonable fee for maintenance and spare parts.
     
4.1. product maintenance

We make regular maintenance door to door. After maintenance any problem will be promptly recorded in detail to archive management, for the future to maintain provide detailed information.

4.2. Technical Support
We provide users with a free, detailed technical support, for the convenience of the user's management, we will provide users with complete equipment management plan, to ensure that users get the value-added services in time. Dispatch personnel are familiar with products, comprehensive technology, with a separate installation, use,maintenance. Technical staff can completely remove your worries, which makes the product work maximum value.
    
Technical support has the following form:
a.Call technical support telephone, toll free: 400-888-4554, Provide following information: name, phone number, E-mail address, and projects in need of support.

b.If engineers are able to find a solution, will give users a detailed answer at once and if it cannot be, engineers would be contact you as soon as possible by telephone or E-mail, giving users the most attentive service.
      
c. Customers can make technical requirements via E-mail.
Technical support email: sinowon@sinowon.com
Please indicate in the subject line of the E-MAIL "technical support".

4.3 After sales service
1)  Free Service
Technical Advisory Services
Customer can ask difficult questions and technical problems through company's phone, email, online message boards, and other forms.

2) Paid service
Unconventional operation and maintenance services:
We will provide in addition to routine operation and maintenance services of other paid services.

3) Other Types of Service
SINOWON is as well as in the provision of other following services:

-- Tracking on a regular basis:
based on the user profile, related product / engineering / technical maintenance period, we will contact users on a regular basis asking usage within this period, a problem occurs, provide suggestions to help users to answer questions.

-- Feedback Records:
Customers feedback regarding our products/engineering/technical issues and related information for the project, record feedback records in the archives, and respond in time.

-- Initial Contact
We make initial contact in connection with the company to provide users with product / engineering / technical events related to the project (technological improvements, special offers, and so on), and provide appropriate services.
SINOWON make maintenance in response to requests by users, within 24 hours.

4.4. Training matters
In order to make the user able to skillfully master the essentials of basic products, understand its characteristics and strengthen cooperation between the two sides, our company will provide free training to the customer.

Our technicians will be in the process of integration and users ' technical staff working together to complete system integration work. In the meantime, our technical staff will introduce to the users 'technical staff as following: 1. product overview; 2. equipment configuration method 3. Inter-operation between devices; 4, equipment maintenance; users and technicians can work to complete maintenance and application. When system is completed, we will remain long-term provision of technical advisory services to the user, to provide technical information to the user. Users and technicians can specify at technology direction our  engineers continue to provide technical advisory services.

We will flourish business philosophy “Satisfaction, Innovation, Norm, Obligation, Worth, Open, and Nimble”, enterprise principle “Favorable Price, Premium Service, Reliable Quality”, to offer excellent products and solutions.